Customer Service

Shipping Information


Goods are shipped out within 2-3 business days after payment confirmation is received. You will receive a payment confirmation email once your order is placed. You will also receive a subsequent email when your order has been shipped containing tracking information. 

Shipping Costs

$5.95 Domestic Flat-Rate Shipping

Standard shipping - not available for orders delivered outside of the United States of America. 

$12.00 International Flat-Rate Shipping
Standard shipping on orders outside of the United States of America.

Free Standard US Shipping On Orders Over $50
No promo code required - choose this option once shipping address is entered at checkout.

Free Standard International Shipping  On Orders Over $65
No promo code required - choose this option once shipping address is entered at checkout.

Outerwear Shipping Costs
$12.00 Flat-Rate within the US
$20.00 Flat-Rate worldwide

Shipping Disclaimers
At this time we do not offer expedited shipping. We are working to offer more rates that will get your items to you as quickly as possible. 

At Ainsley & Troupe we do everything we can to ensure your order is delivered in a timely manner. We will not be responsible for any carrier delay that we have no control over such as inclement weather or an incorrect shipping address being provided to us. Ainsley & Troupe is also not responsible for any lost or stolen packages. Should any issue arise with the delivery of your package, please contact us at


Refunds & Exchanges

We want you to love our products and enjoy your shopping experience with us.

Unfortunately, at this time, we do not accommodate refunds for accessories to include leather products, lapel pins, pocket squares, ties, tie clips, and lapel knots. Please contact us at as soon as possible with your concern, and we will be happy to work with you to meet your need(s).  

Outerwear Refunds/Returns: The customer has ten (10) calendar days from the date of package receipt (delivery date) to ship the coat(s) back to the return address listed:

150 Post Office Road, Suite 1445
Waldorf Maryland 20604 USA


Made-to-Order Suiting Refunds/Returns: Our made-to-order suits may only be returned and refunded for store credit in the amount of the transaction. Please contact us at to initiate a return/refund for store credit or for any questions/concerns.

Please note the customer is responsible for all costs associated with shipping the item back to Ainsley & Troupe.

For further questions or concerns, please contact us at 

Should you need to exchange an item, please contact us at and we will give you instructions on how to exchange the item.

Faulty Items
Ainsley & Troupe stands by the quality of the items we sell. If an item is faulty, wrongly described, or different from the sample shown, please contact us at and we will be happy to work with you to meet your need(s).

Small Pieces
Many of our products include small and sharp parts. Please keep out of reach from children. We are not liable for any injuries or harm (self-imposed or caused by other individuals) resulting from contact with our products.

Custom Suit Returns, Exchanges, & Alterations
Unfortunately, we do not offer returns or refunds on custom garments as the garments were designed and cut specifically for you.

Should your garment need any fit adjustments, please visit any local tailor of your choice and provide us a copy of the receipt within 14 calendar days of the delivery of your custom garment. We will issue a partial refund of up to $50 for our custom garment orders.

Please note that only fit adjustments are covered by the policy. We do not cover tailoring work for wear and tear damage.